Refund Policy

Miniciggy Refund & Returns Policy

Last updated: February 17, 2026 Miniciggy.com is operated by Esales trading as Miniciggy, 17 Argyle Way, Ely Dist Centre, Cardiff, CF5 5NJ, United Kingdom. Email: miniciggy@yahoo.co.uk.

We want you to be completely satisfied with your purchase. This policy explains your rights and our process for returns, refunds, and exchanges. It does not affect your statutory rights under UK law.

1. Faulty, Damaged, or Incorrect Items (Statutory Rights)

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, as described, and last a reasonable time.

  • If your item arrives damaged, defective, faulty, or incorrect, contact us immediately (within 30 days preferred) at miniciggy@yahoo.co.uk with your order number, photos of the issue (if possible), and details.
  • We will arrange inspection and, where applicable: repair, replacement, or full refund (including original delivery costs and reasonable return postage).
  • For faults reported after 30 days (but within 6 months), we may ask you to prove the fault existed at delivery; we still cover return costs if confirmed faulty.

2. Change of Mind / Cooling-Off Period (Non-Faulty Returns)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return goods for a refund if you change your mind:

  • You must notify us within 14 days of receiving the goods (start date is delivery day).
  • You then have a further 14 days to return the items.
  • Refunds cover the product price and original standard delivery costs (but not return postage unless faulty).
  • Items must be unused, in original condition, with all packaging, tags, seals intact, and proof of purchase.

Important Exceptions – Non-Returnable / Non-Refundable Items (Hygiene & Health Reasons): The following cannot be returned or refunded under change-of-mind rules once the seal is broken or packaging opened (as permitted under CCR for sealed goods supplied for health protection/hygiene reasons):

  • Cartomizers, pre-filled cartridges, or any e-liquid-containing consumables — These are sealed for safety; once opened/unsealed, they cannot be resold hygienically and pose contamination risks.
  • Any opened or used hardware that has been in contact with the mouth (e.g., mouthpiece on cigalikes).
  • Perishable, custom, or hazardous items (if applicable).

Eligible for Change-of-Mind Returns (if unused, sealed, and in original condition):

  • Unopened starter kits, batteries, chargers, and other hardware/accessories.
  • Return within the 14+14 day window above.

3. Our Extended Goodwill Policy

In addition to statutory rights, we offer:

  • Up to 30 days from receipt for change-of-mind returns on eligible hardware (as above), provided items are unused/sealed.
  • Lifetime guarantee on batteries and chargers (original purchaser only): Free replacement if faulty due to manufacturing defect (proof of purchase required; excludes misuse, refilling attempts, or use with non-Miniciggy products/chargers). Contact us for assessment.

4. Return Process

  • Email miniciggy@yahoo.co.uk first with your order number and reason (faulty/change of mind).
  • We will reply with approval (if applicable) and instructions, including any return label (provided for faulty items; you cover costs for change-of-mind unless we state otherwise).
  • Items sent without prior approval may be refused or delayed.
  • Pack securely; we are not responsible for loss/damage in transit for customer-paid returns.
  • Once received and inspected, we notify you of approval and process refund to original payment method (typically 7–14 working days; bank/processor times may vary).

5. Non-Refundable Items

  • Sale/promotion items (unless faulty).
  • Gift cards/vouchers (unless faulty).
  • Opened consumables (as detailed above).
  • Items returned incomplete, damaged by customer, or without original packaging where required.

6. Exchanges

For change-of-mind, the quickest option is often to return for refund and place a new order. We handle faulty exchanges on a case-by-case basis.

This policy complies with current UK consumer law and vaping industry best practices. If you have questions, contact us at miniciggy@yahoo.co.uk. We may update this policy; check the website for the latest version.

This version is more precise, legally sound, customer-friendly yet protective, and should satisfy payment processors by clearly addressing industry-specific hygiene exceptions and statutory compliance. Integrate it as a standalone page or section in your Terms. Let me know if you'd like minor adjustments (e.g., specific timeframes or adding restocking fees).