Miniciggy is now on WhatsApp!! 

We're always looking for easier ways to keep in touch with our customers, and you can now reach us on WhatsApp.

Why WhatsApp?

We know not everyone wants to order or get in touch the same way, so WhatsApp is here as another option alongside phone and email — a quick, personal way to reach us. WhatsApp lets you message us directly, send a photo if that's useful (for example if something's arrived damaged or a battery's playing up), and get a reply without waiting on hold or writing a long email.

It's also just how a lot of our customers already talk to friends and family, so it felt like a natural fit — especially for those who are still getting comfortable ordering online.

Why we decided to do it

Miniciggy has always been about dealing with real people, not call centres or chatbots. WhatsApp keeps that personal contact going, in a way that's quicker for you and easier for us to keep track of — particularly for things like replacement queries, where being able to send a quick photo saves everyone time.

Email has also become less dependable than it used to be. Increasingly, replies land in spam or junk folders and never get seen, and sometimes emails don't reach us at all for the same reason. WhatsApp doesn't have that problem — messages get delivered and you know when they've been read. It's also end-to-end encrypted, so it's a secure way to get in touch too.

How to get started

Just message us on +44 7534 453053, or scan the QR code below to open a chat straight away.

Save the number, and you're set — message us whenever you need to.

What's next

WhatsApp is just the start. Over time we're looking to use it for things like order updates and useful tips, so customers who'd rather get a quick message than dig through emails or go online have that option. We'll keep this page updated as that develops.

Kind regards, 

Miniciggy