Miniciggy Replacement Policy
The Lifetime Battery Guarantee
Every Miniciggy battery is covered by our lifetime free replacement guarantee. If a battery you bought from us no longer works, or has degraded to the point where it can't reasonably be used, we'll replace it free of charge. However, before requesting a replacement, it's worth trying a quick clean — see our maintenance guide here as this could get you back up and running quickly
This policy was introduced in April 2015 and applies to every Miniciggy battery purchased from that date onwards.
What's covered
The guarantee covers Miniciggy batteries and chargers — the electronic components we manufacture under our own brand. It does not cover cartomisers, which are consumables and have their own separate policy below.
To qualify for a replacement, two conditions apply.
The product must have been purchased directly from Miniciggy.
You should be an active Miniciggy customer, which usually means having bought cartomisers from us in the last few months. We're reasonable about this — bulk buyers, occasional users, and anyone whose circumstances mean they haven't ordered for a while, just get in touch by email and we'll work it out. The guarantee is for genuine Miniciggy customers, not a free-batteries-forever policy for someone who bought once a decade ago, but we don't apply the rule rigidly.
What to expect from a battery
Our batteries and chargers are made to a high standard, but they are functional electronic devices and will eventually degrade with use. With reasonable care, you should expect a Miniciggy battery to last 12 months or longer. The lifetime guarantee exists to cover failures and degradation beyond that — so when it does eventually go, we replace it. That's the deal.
How to claim a replacement
Email us at hello@miniciggy.com or whatsapp us +447534453053. We reply promptly — usually within an hour, always within 24 hours.
Scan QR Code with your phone to open a whatsapp chat directly
We may need you to return the faulty item before we send a replacement, particularly if it's the first time you've claimed. We'll provide a prepaid returns label in most cases, so returning the item won't cost you anything. Hold on to any item you want replaced until we've confirmed whether to send it back or dispose of it.
Cartomisers
Cartomisers are a consumable product. Once opened, they can't be exchanged or refunded. The exception is a cartomiser that doesn't work at all from new — in that case, return the item to us and we'll replace it.
In nearly two decades of trading we've maintained a 98% success rate with our cartomisers, so faults are extremely rare. If a cartomiser appears not to work when attached to a battery, the issue is more often with the battery than the cartomiser — get in touch by email or whatsapp and we'll help you work out which it is.
Need help?
For any questions about batteries, chargers, or cartomisers, email hello@miniciggy.com or send us a Whatsapp message. We're happy to provide advice on maintaining your batteries and chargers anytime you need it.